Privacy Policy

Eligibility

Bookacha services are intended only for users who are 18 years of age or older. By using this platform, you confirm that you meet this age requirement.

Information We Collect

We may collect the following personal information when you use Bookacha:

Permissions Used

The Bookacha app may request the following device permissions to provide core functionality:

How We Use Information

We use the information we collect to operate and improve Bookacha:

• Manage accounts and authenticate users
• Provide logistics and transport services
• Facilitate bookings and shipment tracking
• Improve platform security and prevent fraud
• Comply with applicable legal obligations

Logistics Disclaimer

Bookacha is solely a technology platform that connects users with independent logistics operators. We do not manage, own, or operate transport vehicles.

Users are solely responsible for shipment contents and ensuring all transported goods comply with applicable laws and regulations.

Third-Party Services

Bookacha may integrate with the following third-party services, each governed by their own privacy policies:

Cookies & Tracking

The Bookacha website may use cookies to improve user experience, remember preferences, and analyse usage patterns. Please refer to our Cookie Policy for full details on the types of cookies used and how to manage them.

Data Sharing

We may share your information in the following circumstances:

• With logistics operators to fulfil your bookings
• With trusted service providers who assist our operations
• With legal authorities when required by law or court order

We do not sell your personal data to advertisers or third-party marketers.

Data Retention & Account Deletion

Users may delete their Bookacha account at any time through OTP verification via the app. Upon deletion, login access is disabled and public profile visibility is restricted.

Certain operational and legal records (such as shipment history, invoices, and GST/PAN records) may be retained as required by law. See our Account Deletion Policy for full details.

Data Security

We implement reasonable and industry-standard security measures to protect your personal information from unauthorised access, disclosure, or misuse. However, no method of electronic transmission or storage is 100% secure.

Limitation of Liability

Bookacha and Venba Enterprises shall not be liable for shipment loss, damages, transport delays, or illegal transportation activities performed by users or independent operators using our platform.